Report: Comcast will create several hundred customer service jobs in Atlanta areaPhoto by Dave Winer. Source: Wikimedia Commons
WABE reports that Comcast cable is investing heavily in improving its customer service, a move that is likely to bring several hundred new jobs to the Atlanta area.
According to the station, Comcast is spending $300 million to improve how it responds to customers. The move is widely seen as a reaction to Google’s aggressive push to deliver fiber internet service to Atlanta and other metropolitan areas. To read the full story from WABE, click here.
The 2015 American Customer Satisfaction Index report found that Comcast’s scores ranked below the company’s peers. Comcast’s score 2015 score for its subscription TV service was 54 out of 100 points, a 10 percent drop from 2014. The 2015 score for internet service dropped as well, with Comcast scoring a 56, down 2 percent from last year.
As Comcast is working to improve its service, Google is continuing to install fiber optics infrastructure around the metro area.
Google Fiber in January announced plans to bring its 1 gig service to nine cities in the metro area, including Decatur and Avondale Estates. The company said at the time that it might be up to two years before the service is available.
Google began installation of fiber cables in various parts of the metro area in June. In September, the company opened its new training facility for employees, known as Google Fiber Academy. The facility will train thousands of installers each year.