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DeKalb CEO Michael Thurmond planning another water billing update

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DeKalb CEO Michael Thurmond planning another water billing update

CEO Michael Thurmond addresses the DeKalb County Commission on Feb. 23, 2017. Photo by Dan Whisenhunt
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CEO Michael Thurmond addresses the DeKalb County Commission on Feb. 23, 2017. Photo by Dan Whisenhunt

DeKalb County CEO Michael Thurmond will provide an update on the county’s water billing crisis on Sept. 25.

The county is finally making some headway in resolving the billing issues, mailing thousands of overdue bills to customers this year.

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The Sept. 25 update will begin at 6:30 p.m.. and will be held at Maloof Auditorium, 1300 Commerce Drive, Decatur, GA 30030. The event will also be lives treamed on Facebook under the hashtag #NewDayProject.

“Before the meeting, DeKalb County water billing representatives will be available to assist customers with new water billing disputes and general water billing questions,” the announcement from the county says. “Representatives also will be able to verify whether the customer is in dispute process. Customers also will be able to learn whether their bills are still being held for evaluation. DeKalb County water billing representatives will not be able to access the billing system, provide specific account information or review the current dispute status.”

The county says resident can submit questions via the county’s Facebook page or the @ItsInDeKalb Twitter account.

The billing problems have been years in the making. County CEO Michael Thurmond has made fixing what he has called a “crisis” a top priority.

The bills weren’t mailed because of questions about their accuracy. Some customers have gone months without receiving a bill.

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