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(UPDATE) DeKalb County deputy director in charge of water billing resigns

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(UPDATE) DeKalb County deputy director in charge of water billing resigns

A dripping faucet. Photo by Danny Steaven. Source: Wikimedia commons
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Antrameka Knight has resigned her job as Deputy Director of Finance at DeKalb County government, a county spokesperson confirmed.

Knight resigned a couple of weeks ago. The spokesperson declined to provide a reason for her departure. As Deputy Director of Finance, Knight oversaw water billing, the spokesperson said.

Dianne McNabb, the county’s CFO, has taken over Knight’s duties for now.

Knight worked for the county for five years, according to her LinkedIn profile. Before that, she worked at the city of Atlanta.

Inaccurate water bills have plagued DeKalb County Watershed, leading CEO Michael Thurmond to call it a crisis and launch the “New Day Project.” The project has included replacing defective water meters and improvements in billing accuracy.

On Sept. 27, the county issued a press release about Knight’s resignation:

DECATUR, Ga.—A national search is underway for a new deputy director of finance over water billing.

Antrameka Knight, who held that position for four years, recently tendered a resignation.

“Ms. Knight helped DeKalb County address water billing issues that plagued the county for decades,” said DeKalb County CEO Michael Thurmond. “I wish her much success in her future endeavors.

Knight was a member of the team that implemented Thurmond’s New Day Project. As a part of this project:

– Approximately 37,000 “held” water bills were released and all water customers returned to a normal billing cycle.

– 102,000 water meters that are out-of-lifecycle or have potential manufacture defects are being replaced.

– Investments were made in call center and field service staffing that reduced average customer wait times.

– A new state-of-the-art water billing system is being installed.

– The number of disputed bills dropped from more than 4,000 to a few hundred.

“We are searching for a new leader who will continue the improvements underway to transform DeKalb’s water billing customer service into a 21st Century model of excellence,” Thurmond said.

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